Job Title: Technical Application Support Manager

Location: Toronto, ON

Duration: Contract (Hybrid)

Job Description

We are seeking an experienced IT professional with strong expertise in ITIL processes, Communication, Stakeholder Management, and Application Support to support enterprise applications and ensure smooth business operations.

Key Responsibilities:

• Provide end-to-end application support for business-critical systems and ensure high availability, stability, and performance.

• Monitor, troubleshoot, analyze, and resolve application issues within defined SLAs.

• Coordinate with cross-functional teams including Development, QA, Infrastructure, Business, and Vendor teams for incident resolution and service improvements.

• Manage incidents, problems, service requests, and change activities following ITIL best practices.

• Participate in root cause analysis (RCA), problem m...