Role Overview

You will serve as a Technical Application Specialist supporting Epicor’s LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes, located in Vernon, BC. Your role includes diagnosing, troubleshooting, and resolving technical and application‑related software issues for our customers.

Responsibilities

• Monitor the support queue and investigate, document, and resolve or escalates support cases.
• Manage and follow up on assigned support cases, providing timely updates to customers by phone and email.
• Escalate P1 and urgent issues to the Support Manager.
• Provide functional application training to customers on Epicor products.
• Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.

Qualifications

• 3+ years of experience in a similar technical support or application specialist role.
• Post‑secondary ed...