Join Zeffy as a Customer Support Specialist in Montreal. Deliver outstanding service to nonprofits while handling complex inquiries and leading project improvements in a hybrid setup.
In this full-time role, you will be at the heart of our mission, assisting over 80,000 nonprofits in maximizing their use of our platform. Your expertise in resolving technical issues and enhancing user experiences will make a direct impact. With a focus on continuous improvement, you will own tailored projects that align with your skills and career goals every two months.
Key Responsibilities:
• Serve as a product expert answering user questions
• Collaborate with the dev team on technical troubleshooting
• Update and maintain internal support resources
• No tier levels; tackle complex inquiries from day one
Requirements:
• Over 6 months of customer-facing experience
• Proficient in English and French communication
• Proven history of completing projects independently
• B...