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Position Details
Main Activities:
Determine the severity of an incident that has been raised by the business (per risk definition)Ensure successful and timely restoration services of major incidentsIdentity application related issues and determine the trends to avoid replicationDevelop and drive SWOT opportunities for reoccurring incidentsEstablish a proper issue detecting mechanism and build useful dashboardsWork in partnership with senior IT Subject matter experts and business counterparts to identify opportunities that drive business value and improve effectivenessEstablish and maintain timely communications with all stakeholders to ensure they are informed of service statusManage stakeholder expectations and update people on progress or slippagesHost both technical and managerial conference calls, and facilitate effective incident management throughout the incident lifecyc...