Job Responsibilities

You’ll lead the transformation of IT Ops into a highly automated, AI‑powered, KPI‑driven system that directly impacts business performance (CVR, LTV, revenue). This is not a maintenance role. This is a build & scale role.

• Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
• Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
• Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
• Implement AI‑driven systems to auto‑categorize, prioritize, and resolve incidents
• Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
• Build and scale a high‑performance Tech Ops team (2–5 hires per quarter)

Qualifications

• 5+ years leading IT Operations / Tech Ops teams in high‑scale environments (e‑commerce, SaaS, or similar)
• 3+ years ...