**Customer Service/Support**
**Location**
- Fortaleza, Brazil***
Job Title:
Team Leader Plata (Externo FTZ)
**Job Description**:
Team Leader é responsável pela gestão dos representantes para desenvolvimento de conhecimento, habilidades e atitude.
É imprescindível engajamento para lidar com desafios e atuação preventiva na condução dos indicadores de performance, apoiando a LOB a atingir alta performance.
** Essential Functions/Core Responsibilities**:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service del...