Fairstone Bank & its family of brands are dedicated to delivering innovative financial solutions across Canada. About the role

The Team Lead, Cards Onboarding serves as a Subject Matter Expert within the Cards Team, focusing on onboarding for Home Trust Preferred and Secured Visa products. Responsibilities

Team Management & Coaching

Provide ongoing coaching, feedback, and support to New Account Specialists to enhance performance and development. Complete monthly reviews of applications processed by New Account Specialists for accuracy. Act as the primary point of contact for process, policy, and system-related inquiries. Support onboarding and training of new hires, ensuring readiness and adherence to procedures.

Vendor Support

Open tickets as needed to report system‑related issues with the onboarding vendor. Support system releases with testing of enhancements, upgrades, and fixes of the onboarding system.

Workflow & Customer Servi...