Team Lead - Customer Service

Req ID: 49845

Job Location (Short): Pune, IND

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Category: Sales

Work Location Type: On-site

**The Impact You'll Make**

Join our Customer Care team and play a key role in delivering a seamless customer experience across the US and EMEA regions.

In this role you will manage the team and collaborate closely with internal team and drive results in line with the Danfoss way.

**What You’ll Be Doing**

Lead, mentor, and coordinate the Customer Service team to ensure service levels and accuracy in daily operations.

Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.

Provide coaching, training, and guidance to improve team capabilities and service effectiveness

Supervise order entry, quotation management, pricing updates, shipment follow‑ups,...