<b>About the Role</b> <p style="text-align: justify;">We are seeking an experienced <b>Systems Administrator / Operations Support Specialist</b> to support mission-critical enterprise and contact center applications. This role is responsible for systems administration, operational support, application troubleshooting, software deployments, user access management, and performance monitoring within a complex IT environment.</p> <p style="text-align: justify;">The successful candidate will collaborate with business stakeholders, technical teams, vendors, and support groups to ensure system reliability, availability, and continuous improvement.</p> <b>Key Responsibilities</b> Systems Administration & Operations <ul data-spread="false"> <li>Manage day-to-day systems administration and operational support activities.</li> <li>Configure and maintain user accounts, permissions,...