Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients.

As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction.

Responsibilities

• Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat
• Resolve technical questions and issues related to the restaurant platform efficiently
• Document all cases and client interactions in the support system accurately
• Guide clients in using platform features to maximize their benef...