Join the Sutton Place Hotel as a Duty Manager overseeing Front Desk operations in beautiful Vancouver. Lead a dedicated team while ensuring outstanding service for all guests.
In this critical position at Northland Properties, you will utilize your strong background in hospitality with at least 2 years of supervisory experience. The Duty Manager ensures high service standards are met, motivates staff, and supports the Reservations process while being knowledgeable about services and packages.
Key Responsibilities:
• Guide Front Desk operations with a focus on guest satisfaction
• Coordinate reports and lead emergency response drills
• Train and motivate the Front Desk team
• Process reservations, modifications, and cancellations promptly
• Maintain knowledge of hotel packages and promotions
Requirements:
• 2 years of Front Desk supervisory experience required
• Excellent communication skills, verbal and written
• Strong problem-solving and leadership ab...