Facilitate Tier 2 technical support and user enablement as a Support Specialist II in a hybrid setting. Address hardware diagnostics and system performance issues alongside implementing advanced workflows.
Become pivotal in providing technical assistance with an emphasis on user education and workflow optimization. You'll handle hardware-related issues, manage permissions, and investigate backend logic problems. Your role requires strong communication skills and a commitment to customer success through effective training and documentation.
Key Responsibilities:
• Diagnose and resolve hardware-related issues
• Conduct investigation of backend logic issues
• Customize solutions and document resolutions
• Provide training for technical and functional aspects
• Participate in on-call rotation for support
Requirements:
• 1-3 years in technical support or business analysis
• Degree or diploma in a related field
• Intermediate technical skills, including SQL