• Do you thrive in fast-moving, real-time operational environments?
• Do you enjoy leading diverse international teams toward shared goals?
• Are you passionate about building processes that create world‑class customer experiences?
• Do you excel at solving complex problems under pressure?
• Are you motivated by improving performance, clarity, and collaboration across teams?
• Are you able to work 11am‑7pm UTC from Sunday to Thursday?

If the answers to the above questions are yes, then this role could be ideal for you!

About the Role

As a Customer Support Manager at GRID, you will lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of our live esports data flows. You’ll guide a diverse group of professionals working 24/7 across multiple regions, helping them excel in a fast‑paced, high‑impact environment.

Your role blends people leadership, operational overs...