Join Vital Bio as a Support Engineer I, located in Oakville, Ontario. This full‑time position centers around maintaining and enhancing prototype instruments while providing user support. As a Support Engineer I, your role will involve troubleshooting hardware and software issues to ensure optimal performance of prototype instruments. You will log and track user‑reported issues, conduct maintenance, and run quality control checks. Working closely with the engineering team allows you to implement beneficial solutions based on user feedback.

Key Responsibilities

• Track bugs and issues reported by users
• Troubleshoot hardware and software for prototypes
• Perform maintenance and repairs on instruments
• Conduct quality control checks on devices
• Train users and document findings clearly

Requirements

• Bachelor’s degree in a related engineering field
• Hands‑on technical work experience
• Solid c...