Supervisor Patient Support Solutions GBS MX
**Category**:Business Support & Administration
**Location**:Ciudad de México, Ciudad de México, MX
**The position**
- As a Supervisor Patient Support Solutions Quality & Safety, you will:
Possess in-depth knowledge of PSS operations, including business rules, SOPs, systems (CRM, Safety Intake, dashboards), workflows, scripting, training, and exception handling.-
Lead, mentor, and train PSS Quality and Safety Associates, aligning team output with organisational goals and fostering a culture of quality and safety.-
Ensure accurate reporting of adverse events, product complaints, and safety information per FDA and Novo Nordisk standards, including oversight of PSS vendor agent handling and documentation in proper systems.-
Monitor customer experience quality through benchmarking, audits, call monitoring, and calibrations, while tracking vendor performance and supporting CAPA implementation and issue prevention.-
Collab...