ABOUT THIS ROLE

The care supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes, deliver reports and maintain constant communication. To ensure success you need to employ prudence and tact in interacting with others and focus on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

ROLES & RESPONSIBILITIES

• Lead, coach, and develop a team of customer care representatives to achieve performance metrics, quality standards, and service‑level goals.
• Monitor daily team performance through dashboards, reports, and quality evaluations, ensuring adherence to processes and KPIs.
• Conduct regular 1:1s, coaching sessions, performance reviews, and provide ongoing feedback to support employee growth and retention.
• Manage escalations by p...