Supervisor, Customer Care & Billing (Temporary Contract)

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the department's billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPIs. Responsible for ensuring timely and accurate processes related to billing, collections, and processing of cash receipts.

The Supervisor Customer Care & Billing supports Call Centre staff by continually monitoring team performance against predefined standards, including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met. Leading monthly commun...