THE ROLE IN A NUTSHELL
Base Salary: CAD $72,521.00 - 109,341.00
- Provide leadership and coaching to team members to ensure we meet or exceed quality and productivity targets
- Supervise the department’s performance as well as monitor and evaluate its systems and processes
- Work with employees and members of the Management Team to address and resolve issues and inquiries presented by plan sponsors, partners and their respective clients.
- Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
- Manage resources and capacity, including day to day tasks to support internal and external requirements
- Support the implementation of new requirements and services through system and process changes
- Work closely with and serve as an active member of the Leadership Team.
WHO WE’RE LOOKING FOR