Join Zurn Elkay as a Supervisor of Customer Care to enhance service quality and team performance. Utilize your leadership skills to foster an engaging and efficient customer experience.
In this role, the Supervisor will manage a dedicated team of customer care associates to deliver exceptional support for technical products. Responsibilities include supervising operations, monitoring performance metrics, and implementing best practices for continuous improvement. Your leadership will drive the standardization of high-quality service across the organization.
Key Responsibilities:
• Supervise daily team operations and performance
• Review quotes, orders, and customer communications
• Develop and conduct staff training and onboarding
• Optimize workflows for better efficiency
• Collaborate with departments to enhance processes
Requirements:
• Bachelor’s degree or 5 years of related experience
• Proven experience in project management
• Strong mentorship an...