Strategic Student Program (SSP) – IT Local Support Intern

Job ID:

Employment Type: Part-time, Hybrid (Remote/Office), Fixed Term

Country: Mexico

Organization: Siemens Industry Software Inc.

The primary goal for the IT Local Support intern is to learn how IT operates in a large corporation by taking ownership of customer issues and seeing problems through to resolution.

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions until they’ve solved a technical issue
• Properly escape unresolved issues to appropriate internal teams (e.g. software developers)
• Provide pr...