Elevate renewal operations through strategic insights as a Senior Manager at Salesforce. This role merges data-driven decision-making with enhanced workflow efficiencies.
In the position of Renewal Operations Senior Manager, you will focus on improving processes and eliminating inefficiencies while managing vital renewal data. Your role will involve acting as an escalation point for critical issues, ensuring prompt resolutions, and fostering high-quality outcomes. Collaborate across departments to streamline operations and implement governance for ongoing success.
Key Responsibilities:
• Lead maintenance of critical renewal workflows and data
• Manage internal case queues for proper execution and communication
• Serve as escalation point for assessing and resolving issues
• Drive implementation of future state solutions and workflows
• Implement data quality improvement initiatives
Requirements:
• 8+ years in relevant operations or consulting roles
• Stron...