Join Heidi as a Customer Success Manager focused on SMB and mid-market healthcare organizations. Leverage your relationship management skills and strategic direction to drive client success and adoption.
This role requires individuals with 3-5 years in customer success within B2B SaaS, capable of managing a portfolio of 20-30 accounts. You'll craft success plans, conduct impactful quarterly business reviews, and guide customers through adoption and renewal processes, ensuring positive outcomes and high user engagement.
Key Responsibilities:
• Create customized success plans tailored to client needs
• Manage multi-stakeholder relationships effectively
• Oversee pilots and implementations with precision
• Analyze data to inform customer strategies
• Drive renewals and expansion initiatives proactively
Requirements:
• 3-5 years in customer success at a B2B SaaS company
• Proven ability to build senior stakeholder relationships
• Strong analytical skills fo...