Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
• Responsible to deliver annual corporate shrink targets through t...