Store Manager

The Store Manager is responsible for maintaining the continuity of Lee Valley’s standards and policies, and for the efficient running of store operations. The successful candidate will guide staff in delivering high‑quality customer support and will be expected to step in on the POS system during peak times and to motivate, mentor, and develop staff.

Key Responsibilities

• Assign and monitor individual staff objectives and activities based on overall group priorities, performance, and development plans.
• Ensure a high level of customer service and satisfaction.
• Provide useful and timely feedback to staff on performance and development.
• Oversee staffing levels, recruitment and training/development for staff.
• Guide and support staff with problem solving and decision making.
• Take responsibility for overall store performance and work to meet defined expectations.
• Provide various reports and...