**Job Title**:
- Station Head
**Reports To**:
- Regional Head
**Role Purpose**:
- Station Head is responsible and accountable to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure, and in full compliance with all regulatory requirements, company policies, and SOPs. Station Head is also responsible to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
**Key Accountability**:
- Ensure the airline's ground operations are in full compliance to all safety, security, regulatory requirement and all airline's policies, procedures and operating manual.
- Ensure that handling services provided by appointed vendor to Firefly and Malaysia Airlines flights are performed in accor...