Position Description
The Stakeholder & Flexibility Experience Manager for the National Network, Local Connections Programme will be responsible for ensuring that the experience of the flexibility participants (customers and organisations who sign up as participants in our flexibility services) is considered and optimised in the delivery of this programme.
Key Responsibilities
Participant Experience
Ensure timely and relevant participant experience representation and consideration within programme activities, workshops, and deliverables. Utilise research & insights to ensure that the experience of the participant is considered throughout the distinct phases of the programme. Working with the Stakeholder and Engagement Manager to ensure relationship management across key stakeholder groups across within industry, community, customer, and business segments is prioritised. ...