Client Experience & Beauty Services Manager – Sephora Canada

At Sephora Canada, you will directly influence client experience and overall store performance. This dual‑focused role leads the sales floor – our Stage – and the Beauty, Skincare, and Fragrance Studio, as well as the Paid Services Beauty Advisor team. You will inspire teams to deliver exceptional client service, exceed company goals, and drive engagement through events and classes.

Responsibilities

• Conduct Beauty Advisor training for new hires and existing team members, facilitate Welcome to Sephora and Sephora 101 sessions, oversee certification processes, and foster opportunities to enhance artistry skills.
• Embrace innovation by ensuring beauty advisors are trained to leverage technology innovations within services, enhancing the in‑store experience.
• Manage client experience, including the services online reservation system, publishing advisor availability and class sch...