Key Responsibilities 

• Issue and book documents and invoices in the FO system. 
• Ensure all operations and commercial contracts are properly maintained and updated. 
• Follow up on claims and outstanding payments. 
• Liaise with the logistics team to control documentation and ensure timely dispatches. 
• Coordinate with the finance team to ensure accurate accounts receivable management. 
• Upload and validate payment information in the BO system. 
• Participate in knowledge transfer processes, including the preparation of SOPs and task transition documentation. 
• Provide cross-functional support for tasks migrated to the SBS team from other platforms or regions. 

Required Skills and Competencies 

• Strong orientation to customer service, both internal and external. 
• Ability to work as part of an...