General Responsibilities

Administers monitoring tools to ensure the best performance and availability of servers, network devices and applications. This includes installation, configuration, tuning, troubleshooting and documentation. Participates in the release management process and ensure that the proper monitoring is implemented. Proactively implement new monitors that help to detect any degradation or interruption of the service. Monitors operating systems tool parameters in applications to determine adjustments to be made according to customer or organizational needs. Performs maintenance to the tools and make required upgrades when needed. Notify, document, and appropriately refer when a server or application is reporting an incident, making the changes necessary for optimal performance. Provides support according to operational needs, migrations, obsolescence, capacity management, critical incidents, and problem resolution. 

Performs duties...