What you will do:

• Deploy, tune and optimize MS Sentinel and Defender platforms.
• Perform new customer onboarding.
• Act as a Subject Matter Expert for MS Sentinel and MS Defender.
• Act as an escalation point for SOC analysts as well as assigned customers in case of complex technical questions.
• Handle technical account management responsibilities for assigned customers.
• Conduct weekly, monthly and quarterly service review calls with assigned customers.
• Perform Quality Assurance reviews.
• Mentor team with technical advice / support.
• Recommend and implement process improvements in order to drive efficiencies, reduction of the average time to troubleshoot, and reducing false‑positive alerts.
• Embodies Trusted Advisor techniques to build client’s trust and influence loyalty.
• Confidently run Great Meetings, differentiating services per MSS positioning.
• Helps improve t...