Work Location: Montréal, Quebec, Canada

Hours: 35

Line of Business: Product Management

Pay Details: $79,100 - $111,700 CAD

Job Overview

The Journey Specialist supports the design, optimization, and delivery of end‑to‑end digital customer journeys across servicing experiences. This role focuses on translating customer needs, insights, and journey strategy into clear requirements that product and delivery teams can execute.

Working closely with Product Managers, Designers, Engineers, and Data teams, the Journey Specialist helps ensure digital experiences are intuitive, consistent across channels (web and mobile), and grounded in customer research and data. This is a hands‑on, collaborative role ideal for someone developing depth in journey management and digital experience delivery.

Key Responsibilities

• Support the ownership and continuous improvement of assigned digital cu...