Job Purpose

This role exists to provide strategic and operational HR support to both employees and people managers, ensuring a positive employee experience and strong leadership practices. The position plays a key role in advising on HR policies, driving employee engagement and retention, and supporting the design and delivery of programs that enhance the Employee Value Proposition. By acting as a trusted partner to leaders and a reliable point of contact for employees, this role contributes to building a high‑performing, inclusive, and compliant workplace culture.

Primary Job Responsibilities

Employee Support (Tier 2) (10%)

• Serve as the first point of contact for employee HR‑related inquiries.
• Provide timely and accurate responses, identifying opportunities to automate answers where possible.
• Coordinate with other departments to ensure resolution and follow‑up when needed.

People Manager Support (50%)