Overview

Job purpose: provide strategic and operational HR support to both employees and people managers, ensuring a positive employee experience and strong leadership practices. The role advises on HR policies, drives employee engagement and retention, and supports the design and delivery of programs that enhance the Employee Value Proposition. By acting as a trusted partner to leaders and a reliable point of contact for employees, this role contributes to building a high-performing, inclusive, and compliant workplace culture.

Primary Job Responsibilities

• Employee Support (Tier 2) (10%)
  • Serve as the first point of contact for employee HR-related inquiries.
  • Provide timely and accurate responses, identifying opportunities to automate answers where possible.
  • Coordinate with other departments to ensure resolution and follow-up when needed.
• People Manager Support (50%)
  • Act a...