Responsibilities

• Oversee a team of Intake Consultants and Senior Intake Delivery Analysts.
• Provide strategic direction and day‑to‑day coaching to address enterprise‑wide needs in Knowledge Central.
• Drive a performance‑focused, agile culture by managing team KPIs, optimizing workload allocation, ensuring project delivery, and collaborating with senior leaders to resolve escalations and enhance productivity.
• Maintain operational reporting within the area.
• Champion process improvements, support robust content governance, and partner on technology upgrades and migrations.
• Support content governance, including annual ownership and attestation review cycles with content owners to ensure documentation solutions are accurate and up‑to‑date.
• Consult with senior leaders to problem‑solve issues and manage workload allocations across the Knowledge Management Intake Team.
• Manage records retention activities and prese...