**ABOUT ADVANCED ENERGY*****:The Sr.IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure.Troubleshoots escalated server, software, and hardware issues.The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.
**RESPONSIBILITIES**:- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.
- Maintain passwords, data integrity, and file system security for the desktop environment.
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
- Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager.
- Works independently on imaging,...