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Sr Field Service Director

Company: Waters Corporation

Location: Guyancourt, London

Posted: June 13, 2026

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Position Details

Responsibilities

Strategic:

  • Driving and communicating Waters' vision and Service strategy to the Service employees in the region.
  • Lead all aspects and develop the support service organizations in the region ensuring individual, team, business unit objectives are met.
  • Drive service transformation initiatives for customer experience excellence and margin expansion achieved though globally aligned and optimized service processes and systems.
  • Plan the future needs for the support service organization, aligning the needs and requirements for support service with corporate direction.
  • Building a strong talent pipeline is across all Service teams in the region, by attracting, retaining and developing talent in the organization.
  • Leadership:

  • Serve as a senior leader in the Global Service Business driving improvement in the business across the globe.
  • Drive a high-performance organization by cascad...