The Sr. Customer Success Manager (CSM) works with our most strategic customers along with internal Tungsten Automation groups to build long term relationships and drive customer success and satisfaction with Tungsten Automation Solutions, ensuring customers realize the full value of Tungsten Automation Solutions.

The ultimate objectives of the Sr. CSM position is a positive, unqualified, reference from the customer and continual growth of the customers Tungsten Automation solutions footprint. 

The Sr. CSM will achieve this outcome by developing and maintaining a clear understanding of the customer’s key objectives and success outcomes for Tungsten Automation solutions. The Sr. CSM will have the ability to link those outcomes to the detailed success plan and will monitor and communicate to ensure the outcomes are aligned to the goals, and parties are aligned. Sr. CSMs will identify issues or conflicts and act as an ...