We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

**What you'll be doing**

Our contact centres – voice, messaging and automated (IVR/voice assistant) channels - are evolving with advancements in AI and other technologies. This role will work closely with senior leadership to define the future of CIBC’s contact centres – across service design, omnichannel capabilities and operating model. As a senior consultant you will translate strategic vision into actionable roadmaps; lead and drive strategic initiatives; and measure outcomes to ensure...