Overview

Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders. You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.

Responsibilities

• Provide production support and triage for system issues impacting operations and call centers
• Investigate, reproduce, and document system defects in lower environments
• Create, prioritize, and track bugs in partnership with IT teams
• Execute system testing and validations to ensure solutions meet business and operational needs
• Run and analyze SQL queries to support troubleshooting and analysis