The Role Responsibilities
Strategy
Targeted Improvements
Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clientsEnsure uniform approach towards implementation of Global IMO Model and adherence to DOIsDeliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate Automation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Business
Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where requiredTo delive...