Why this role is important? Specialty Pharmacy Network (SPN) Specialist

Job Description Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, giving physicians resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Specialty Pharmacy Network (SPN) Specialist Reporting to the Specialty Pharmacy Network (SPN) Account Manager, you will be responsible for ensuring escalations from SPN pharmacies are managed successfully and timely. You must work effectively with short lead times and changing customer demands. The position deals with highly sensitive information; you are expected to act in a diplomatic prof...