Become an expert Ag Machinery Support Specialist and cultivate customer relationships. Manage service inquiries, assist technicians, and provide informed solutions for Parts and Service.
This role, which is full-time, seeks a professional with 4+ years in customer-facing support within the agriculture machinery industry. Your responsibilities will encompass maintaining a ticketing system, managing extensive inbound and outbound communications, and identifying customer issues. You will also be expected to offer after-hours support and engage in various administrative tasks as required.
Key Responsibilities:
• Provide exceptional service to customers across channels
• Keep the ticketing system updated for effective communication
• Respond to overflow calls during busy periods
• Proactively document and resolve customer concerns
• Coordinate after-hours support for technical staff
Requirements:
• 4+ years of experience in ag Parts/Service roles
• Relevant tec...