Job Description The Service Delivery Manager I (SDM I) is responsible for managing a single-person site. This role develops, implements, and reviews procedures, interfaces extensively with customers, and ensures all contracted service levels are met. The position requires a high degree of customer interaction.

Responsibilities

Deliver Ricoh Managed Services in accordance with client contracts, SLAs, and Statements of Work through on-site support at a designated customer location, following Ricoh Managed Document Services standards.

Ensure agreed service levels are met (as defined in the customer SLA) by working closely with the customer Help Desk to monitor, manage, and elevate service-related issues.

Provide first-response troubleshooting for print-related issues at staffed locations.

Troubleshoot and resolve printer and non-printer-related issues (e.g., drivers, networks, operating systems) through on-site visits and/or remote tools.
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