Create new shipment orders for both domestic and international routes.
Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
Works closely with all general customer services teams.
Utilize World Courier’s operational tools to search import requirements.
Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
Pre‑advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
Enter clear and precise notes/instructions of customer expectations into the job file.
Liaise with other World Courier offices/departments to find solutions to meet customers’ needs better.