Purpose & Overall Relevance for the Organization

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.  

Key Responsibilities

• Provide Account operations support to all assigned customers in specific market. 
• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
• Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:
  • Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
  • Monitoring credit-bl...