This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.
Key Responsibilities:
Excellent sales and operational planning capabilities.Ensure timely and accurate order entry and release of orders for processing.Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries.Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF.Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures.Cross-functional collaboration with internal departments i...