Mercier Consultancy is delighted to announce an opening for a Customer Service Representative for our Client's Health Products Department located in Athens, Greece. In this vital role, you will provide exceptional support to our customers, assisting them with inquiries related to health products and wellness solutions.

Your role will be crucial in helping clients navigate product information, availability, and usage, ensuring they receive the highest quality customer care while making informed choices about their health products.

Responsibilities

• Deliver outstanding customer service through phone, email, and chat regarding health product inquiries
• Assist customers with questions about product details, orders, and returns
• Effectively resolve customer complaints and inquiries in a professional manner
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to ensure timely order fulfil...