Introduction
Kaak Ovens & Proofers is an ever-expanding company, and we are looking for a figure to be included as a Spare Parts Service Engineer , to be included in the After Sales Department team. You will report directly to the Head of After Sales.
Job responsibilities
Ensure the correct assistance service by considering and managing customer needs. Support the customers by providing all the necessary information and assisting them in solving problems to ensure their satisfaction. Manage customers relationships by solving possible problems and providing them with correct answers based on information from other business functions. Give phone or remote answers to the customer requests for spare parts orders and for any complaints or requests related to an existing order. Receive and record customer orders for spare parts. Control and monitor orders, provide customers with all the ...