For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
*Job Details** Job location: Budapest, Hungary, 9th District, Mill Park office building Role type: permanent Full time employment, 40 hours/week Hybrid work *Job Responsibilities** Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent Level 2 teams Keep the user informed, own and follow-up ongoing cases Maintaining and improving customer satisfaction level *You Are** Advanced or native in Spanish language and you have upper-intermediate English language skills. Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-w...