Mercier Consultancy is thrilled to announce an opening for a Spanish-Speaking Customer Support Representative in our Subscription-Based Services Department! In this vital role, you will be the go-to person for our Spanish-speaking clients, providing them with exceptional support as they navigate our subscription services. Your role will be crucial in ensuring a seamless and enjoyable experience for all users.

This position is perfect for individuals who are passionate about customer service and understand the unique needs of subscribers. If you’re enthusiastic, proactive, and eager to assist clients, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Spanish through phone, email, and chat
• Assist clients with subscription-related questions, including sign-ups, payments, and cancellations
• Document customer interactions and solutions accurately in our support system
• Collaborate with internal teams to resolve ...